Service malpractice

Feature idea for Notability

I just submitted a feature request for Notability:

I have an idea for a service Ginger Labs could offer to Notability users. Imagine this scenario: a user is experiencing some kind of technical issue. With the concept I’m proposing, the user could contact Ginger Labs and receive help resolving that problem. My hypothesis is that this would serve user needs more effectively than the current service, which consists of the user submitting a help ticket and receiving a message assuring them that “nothing is more important to us than helping you”, followed by literally months and months of apologies for not yet addressing the issue.

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