When you design really rapidly, piecemeal, driven by the need to keep developers busy, it is impossible to design systematically. This means big glaring oversights wherever the design team fails anticipate a specific user need in order to design for it. The faster designers are driven, and the more they must focus on the details without reference to the system that gives the details a logical place within a whole, the more these oversight holes will riddle an experience. If the designer didn’t imagine you doing what you’re trying to do, you’re out of luck.
When designers work systematically, it is not necessary to anticipate every particular user need. Users might even find new uses beyond those intended or even conceived by designers. The tool has its own logic that is adaptable to many situations.
I hate the idea that the radical user-centricity I’ve championed for decades might have helped contribute to the degradation of user experiences.